Archive for the ‘Human Capital’ Category
Thoughtful Transition Management..the neglected art.
Thursday, August 19th, 2010
I find it thoroughly amazing many technology organizations still seem to forget or neglect the the most fundamental aspects of transitioning technology products into the hands of their customers. I’m not referring to the technology bits and bytes about how to move code into production or fire up a new storage device, I’m talking about the act of thoroughly setting user expectations, delivering just the right about information to them and lastly, preparing the support staff to provide great service.

Often, there is a HUGE gap in a firm between the highly intelligent technologists (application coders, database admins, telephone/voicemail engineers) and the end users. (more…)
Is the Pandemic a bust like Y2K?
Monday, July 26th, 2010Is the Pandemic a bust like Y2K? A real problem that didn’t happen?

Over the last year we have been inundated with messages about the Swine Flu, H5N1. One needs to be vaccinated, one needs to be prepared. Is your family ready, is your business ready? What will you do if the flu strikes? What will you do if you can’t work, infrastructure breaks down? Hmm? What will you do?
Sounds like a bad insurance ad. (more…)
Why Apple WINS
Sunday, July 18th, 2010My coworkers like to gently rib me about my newfound appreciation for all things Mac. It’s fun and I enjoy the teasing especially because I’m so often reminded of why Macs and other Apple products are so popular. Here’s the most recent occasion.

Windows is obviously the OS of the business world and in some ways Macs still can’t quite cut it in the office, so I recently found myself buying Windows 7 Professional. (more…)
Interpersonal Communications – an argument for Desktop Video
Monday, May 17th, 2010Here are my communications preferences in order:
- Face to face
- Video
- Telephone
- Text
- Social Media (Twitter/ Facebook)
- Snail Mail
Call me a “high touch” kind of guy… (more…)



