Respect thy Operators
Wednesday, January 27th, 2010Information Technology runs with two shifts in many companies. The day shift is made up of executive meetings, board rooms, and initiatives. The night shift is covered by the heart and soul of any Information Technology (IT) group, a group of people huddled in dimly lit rooms staring at flat panels.
The night shift is covered by computer/network Operators, often the most modestly paid in IT. Have you ever considered the irony of the success of many companies resting in the hands of someone rarely seen?
Being a computer operator is analogous to being a police officer. There are hours of boring, mundane work occasionally highlighted by periods of shear adrenaline. It is during these periods where misalignment between the day shift (CIO) and night shift are highlighted.


