The Insanity Must Stop

Tuesday, February 2nd, 2010

“The insanity must stop,” the newly minted IT director shouted in shear frustration.

After numerous outages caused by people making mistakes combined with some equipment malfunctions, the IT team was just beaten down. . (more…)

Information Technology Crisis Management

Thursday, November 12th, 2009

“I don’t believe in Disaster Recovery.”

What a pretty bold statement in an initial interview. The interviewer/hiring manager was a former executive of a major “hot site” company, who played a pivotal role for many clients during the World Trade Center bombing of 1993. He had a fiery reputation, and visibly stiffened at the comment.

My second sentence put him at ease, reinforced our value set, made us friends for life, and most importantly got me the job! (more…)

Morning Operations Meeting

Monday, November 2nd, 2009

“Nothing productive ever happened in a meeting,” a friend once stated. He is a thoughtful guy, and his comment was not one to be idly dismissed. As you ponder this during the next meeting you attend, consider the value of a daily touch base on operational issues.

DAILY? Surely you jest. (more…)

Alcohol as a Truth Serum

Wednesday, October 21st, 2009

Alcohol has a strange way of impacting people. For some, it is a truth serum reducing inhibitions around what NOT to say. Others end up weaving great stories when imbibing on some spirits.

Such was not the case when Cindy’s husband approached me during a holiday party. “I don’t like it when Cindy gets paged. She doesn’t get paid for it and it interrupts our activities.”

This was NOT what I wanted to hear. (more…)

The Implications of Being “On-Call”

Saturday, October 17th, 2009

Dear family and friends,

I have been paged by the Operators at work because there’s an issue requiring attention and I’m on-call.

Being on call is important. Something is broken and needs to be fixed. Since I work in a larger team, I have to cover every once in a while, although it seems my “on-call” periods fall when important things happen. When you ask me, “Isn’t there someone else they can call?” it’s simply that it is my turn.

You need to know I see the disappointment on your face when you hear the paging tone on my smart phone. (more…)

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